iAMPro stands for infrastructure Asset Management Professional. It is a knowledge portal for asset management professionals in infrastructure (roads, waterways and public space) and brings professionals into contact with each other in an interactive way to address asset management issues more quickly.
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In the ‘Policy and Strategy’ process step, it is all about the stakeholders’ interests. These interests and the organisational objectives are translated into asset management goals at all levels. A policy plan describes how the goals are reached. The strategic goals are placed in the strategic asset management plan (SAMP). This is also where it is necessary to show that the stakeholders were involved in drawing up and establishing these goals.
Programming involves drawing up a multi-year programme of measures for assets. They can be one-time measures (for example a replacement) or keep repeating (for example scheduled maintenance). To be able to programme, information is needed about the scope of the asset portfolio and the quality of the assets. This is referred to by the term ‘Management’ (read: information management).
The process step ‘Planning and Preparation’ is about the practical elaboration of new construction plans, restructuring and preservation measures in design solutions and specifications. This step is also about making the corresponding schedules. Subjects in this process step include drawing up specifications, designs, contract preparations and outsourcing. The result consists of contracts and layout plans (designs).
This process step is about executing measures (new construction, restructuring and maintenance activities) and servicing new and existing assets. The result is an operational execution and monitoring plan that answers the questions: where, what, when, maintenance at what intervention levels, with what effectiveness and how to adjust. And of course the execution itself.
This process step includes monitoring the performance of the asset system and analysing the results centrally. We look at the extent to which the service levels from the process step ‘Policy and Strategy’ have been fulfilled and what the most important causes of the deviations are. The maintenance activities are monitored on the basis of complaints and malfunctions; the condition of assets based on the inspections completed.
Each process step can and must be evaluated and adjusted to optimise the work methods and measures. The process step ‘Evaluation and Adjustment’ is about the evaluation at the process and asset system levels. This is based on the report of recommendation from the process step ‘Monitoring and Analysing’, which also includes stakeholder satisfaction. The asset owner takes the advice, or part of it.
Perhaps the very most important part of asset management is how the organisation, the asset management system and the supporting activities are set up. This is not a process step, but the core of asset management. That is why ‘People and Organisation’ are the heart of the iAMPro rosette. This involves having an understanding of the organisation’s context, showing leadership, setting up the business processes, looking after the employees and the supporting resources required.